Charley’s Supreme Malts & Ice Cream Inc.
1219 North Main St.
Logan, UT 84341
435-753-4355
ryan.m@charleys.net
Mr. Matt Frandsen
1521 Talon Drive
Logan, UT 84321
435-230-4948
mattfrandsen@hotmail.com
RE: Charley’s Ice Cream visit January 10, 2009
Dear Mr. Frandsen:
Thank you for continually choosing Charley’s and providing us with crucial feedback about your recent experience. I regret to hear of such an incident ever occurring in a Charley’s establishment. Charley’s was founded on a belief that great ice cream is nothing without that great experience to go along.”
The regrettable events that occurred January 10 have brought to our attention the need for improved training with our front-line employees. Our prior training was focused on quick and accurate orders, along with store cleanliness. Since your letter, we have required all current front-line employees to complete a two part training seminar on: professionalism and customer experience. This additional training is now mandatory for all new employees.
Charley’s would like to show its appreciation for you bringing this important issue to our attention by, giving you eight of our delicious desserts for free. We would love to have you and your party come enjoy our new and improved dine in experience. If during any of your future visits to Charley’s you find something for us to improve upon, or something you loved, we always welcome your feedback.
Thank you for your time and continued business with Charley’s.
Charley’s Supreme Malts & Ice Cream Inc.
Ryan Miller, Director of Communications
Enc.: Coupons
1219 North Main St.
Logan, UT 84341
435-753-4355
ryan.m@charleys.net
Mr. Matt Frandsen
1521 Talon Drive
Logan, UT 84321
435-230-4948
mattfrandsen@hotmail.com
RE: Charley’s Ice Cream visit January 10, 2009
Dear Mr. Frandsen:
Thank you for continually choosing Charley’s and providing us with crucial feedback about your recent experience. I regret to hear of such an incident ever occurring in a Charley’s establishment. Charley’s was founded on a belief that great ice cream is nothing without that great experience to go along.”
The regrettable events that occurred January 10 have brought to our attention the need for improved training with our front-line employees. Our prior training was focused on quick and accurate orders, along with store cleanliness. Since your letter, we have required all current front-line employees to complete a two part training seminar on: professionalism and customer experience. This additional training is now mandatory for all new employees.
Charley’s would like to show its appreciation for you bringing this important issue to our attention by, giving you eight of our delicious desserts for free. We would love to have you and your party come enjoy our new and improved dine in experience. If during any of your future visits to Charley’s you find something for us to improve upon, or something you loved, we always welcome your feedback.
Thank you for your time and continued business with Charley’s.
Charley’s Supreme Malts & Ice Cream Inc.
Ryan Miller, Director of Communications
Enc.: Coupons
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